FAQ's
Answers about our instruments, professional use, education, ordering, care, and support.
Products
Answers about Aura™, Nova™, the Set, Surface Standard™, and what’s included.
Does my purchase include professional education?
Yes. Skin Safeguard supports professional use with guided education, technique resources, live training, and ongoing professional support.
How should I clean and reprocess the instruments?
Follow the instructions on our Care + Reprocessing page along with the requirements of your facility, jurisdiction, and professional scope of practice.
Is protective storage included?
Yes. Protective storage is included with Aura™ and Nova™.
What is the warranty?
Aura™ and Nova™ include a 1-Year Limited Warranty. See our Warranty page for full terms and coverage.
Professional Use + Education
Guidance on professional use, care, education, storage, and warranty.
Does my purchase include professional education?
Yes. Skin Safeguard supports professional use with guided education, technique resources, live training, and ongoing professional support.
How should I clean and reprocess the instruments?
Follow the instructions on our Care + Reprocessing page along with the requirements of your facility, jurisdiction, and professional scope of practice.
Is protective storage included?
Yes. Protective storage is included with Aura™ and Nova™.
What is the warranty?
Aura™ and Nova™ include a 1-Year Limited Warranty. See our Warranty page for full terms and coverage.
Ordering + Support
Information about purchasing, professional orders, shipping, returns, and getting help.
Can Aura™ and Nova™ be purchased separately?
Yes. Aura™, Nova™, and the Aura + Nova Precision Extraction Set are available as separate purchasing options.
Do you offer professional or volume purchasing?
Yes. Spas, clinics, educators, schools, multi-location teams, distributors, and other professional organizations can inquire through our Professional Buyers page.
Where can I find shipping and return information?
Current policies are available on our Shipping + Returns page.
What if I have a question that isn’t answered here?
Use the contact form on this page and our team will follow up.